Thank you for shopping with CozyLighting. We strive to ensure you are satisfied with your purchase. If you are not completely happy with your order, we offer the following return policy:

1. **Return Period**: You may return any item within 30 days of receiving your order.

2. **Condition of Items**: To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.

3. **Non-Returnable Items**: Certain items such as custom orders or clearance items may not be eligible for return. Please check the product description for details.

4. **Process for Returns**:
– To initiate a return, please contact us at [email protected] or call us at 760-733-3775.
– Provide your order number and reason for the return.
– We will provide you with a return shipping address.

5. **Shipping Costs**: You will be responsible for paying for your own shipping costs for returning items unless the return is due to our error (e.g., wrong item sent).

6. **Refunds**: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

7. **Exchanges**: If you need to exchange an item, please follow the return process first, and then place a new order for the desired item.

For any questions regarding our returns policy, please feel free to reach out to us. Thank you for choosing CozyLighting!